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CUSTOMER SERVICE IS EXCELLENT! I immediately contacted the seller via email as suggested on the packaging insert, and they got back to me within half a day. I explained the situation and sent my pics/videos and I am able to get replacement lids.
HOW TO CLEAN LIDS: I suggest just sticking them into the dishwasher, slider in the middle position- neither open nor closed, and set upright on the top rack so the water can thoroughly wash inside and rinse out, and dry out. (make sure to remove the seal ring and wash seperately) I did this today and worked well.
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I have also found that because of the grooves, if you actually wedge a spoon handle along one side of the slider (side where the grooves are) and push downward toward the opposite groove, and pull it out from just the one side where your releasing the groove, it'll keep them better intact. (I hope that makes sense!) And you'll have to basically do the exact same thing to get it back in without snapping the grooves off- and it was easier to do this technique with slider in the middle of the lid.
Sorry for long review! But I really do like these! The colors are beautiful (I got a 2 pack pink and gray) and they're overall sturdy and dare I say better than my yeti I've had for a few years now! The sliding lid with vacuum seal is such a cool feature, as long as you don't mind a little work to get them clean and keep them in one piece! I RECCOMEND!
