So far, I really like this company's attitude of cycling for all and their responsiveness on email. However, the reason I have had to contact them so much is that some parts were not included in the packaging, and I have had to email them over and over again with photos to show them what's wrong. The first time, they didn't believe me that parts were missing (certain nuts, bolts, etc. needed for securing the front wheel to the front fork), saying that sometimes they come already attached to the bike, so I had to look again and email them again, saying, no, really, I think I need the same thing for the other side, and it's not here. Then they had me fill out a form with order number, serial number, and so on. Good thing I kept the huge box it came in.I have a very limited amount of time to work on this bike, which varies a lot from week to week, so to say that having to stop for parts that weren't there was pretty annoying is an understatement. I get that this company is trying to make cycling affordable for people, and the bike parts are shipped from China whereas their HQ are in Los Angeles, but you'd think they'd try to make it easier for beginners like me to actually build the bike and not get discouraged, second guessing myself constantly whether the parts are really missing, or it's just me being a newbie.I was working on the bike again today, when, lo and behold, another part was wrong. There was a reflector, but it couldn't be attached. The attachment part looked nothing like what was in the assembly manual. It's like the folks in China couldn't find what they were looking for, so they just popped another reflector in there from a completely different product. No way to use it with the bike I am trying to put together. Again, another email to the company. I expect they will require me to fill out another form with the order number, serial number, etc. At least it didn't take long to get the part in the mail last time, but still. By the time it gets here, I will probably be really busy again and won't have time to work on the bike again for another few weeks.Another thing was that registering the bike was kind of a nightmare. Again, as someone who really doesn't have a lot of free time, it was sort of frustrating to have a QR code that went to a broken link, and have to email the company (yet again). They gave me the correct link, but then I had further questions about how to find the information I needed in order to register the bike, and the lady who wrote me back on email seemed to have old, outdated information about where to find certain things (serial number - thankfully I found it) and she had this idea that my Amazon invoice had the exact make and model of the bike - it didn't. So, lots and lots of emails back and forth, about something that really should have been a lot easier.Anyway, I am looking forward to someday finishing this bike that I ordered almost 2 months ago, and finally riding it... On the plus side, the folks working there are friendly. But it's a lot of work to put this bike together, and not because the assembly itself is hard. They really need to update their information, make sure customers are getting the right parts, making the whole process work more easily, with less unnecessary communication back and forth. I wouldn't be surprised if many people have just returned the darn thing rather than having to go through all of this.Edit 4/26/24: Don't buy from this company. They don't care if you can put the bike together or not, or even if they send you the right pieces. They will refuse to let you return it. I got scammed.